Opens in a new tab

Refund & Cancellation Policy – Holiday Club 24

Holiday Club 24 values customer satisfaction and aims to provide a transparent and fair cancellation and refund process for all tour and travel bookings made through our website.

Booking Confirmation

All bookings made on our website are considered as booking requests and are subject to manual confirmation by our team.

A booking shall be treated as confirmed only after:

  • successful payment, and
  • confirmation from Holiday Club 24 via email, WhatsApp, phone call, or invoice confirmation.

Cancellation Requests

Customers may request cancellation of their booking by contacting our support team through email, phone, or WhatsApp.

Cancellation requests will be reviewed based on:

  • booking status,
  • hotel/vendor confirmations,
  • transportation reservations,
  • visa or international arrangements (if applicable),
  • and other operational commitments already initiated.

Refund Eligibility

Refunds may be provided partially or fully depending on the stage of booking and services already reserved with third-party vendors.

Refunds may not be applicable in the following cases:

  • confirmed hotel or flight reservations,
  • visa processing fees,
  • last-minute cancellations,
  • no-show situations,
  • incomplete traveler documentation,
  • or unused services after commencement of the tour.

Cancellation Shortly After Booking

If a customer requests cancellation shortly after making payment and before operational/vendor processing has started, Holiday Club 24 may provide a full or partial refund after deduction of applicable payment gateway or processing charges.

International Tours

For international tours, visa fees, embassy charges, insurance charges, and other non-refundable third-party expenses are strictly non-refundable once processing has begun.

Duplicate Payments

Any duplicate payment made accidentally by the customer will be refunded fully after verification.

Refund Processing Timeline

Approved refunds will generally be processed within 7 to 10 business days to the original payment method used during booking.

Actual credit timelines may vary depending on banks, card issuers, UPI providers, or payment gateways.

Non-Refundable Charges

Certain charges may be non-refundable, including:

  • payment gateway charges,
  • currency conversion charges,
  • convenience fees,
  • visa charges,
  • and vendor cancellation penalties.

Modification of Booking

Any request for date changes, traveler modifications, or package changes shall be subject to availability and additional charges wherever applicable.

Force Majeure

Holiday Club 24 shall not be held responsible for any cancellations,
delays, changes, losses, or service disruptions caused by circumstances
beyond our reasonable control.

These may include natural disasters, severe weather conditions,
government restrictions, political disturbances, pandemics,
transport disruptions, strikes, or other unforeseen events.

Contact for Cancellation & Refund Support

Customers may contact Holiday Club 24 support for any refund or cancellation-related assistance through the contact details available on our website.